Returns & Exchanges
THE FLOWER KNOWS guarantees to return if you are not satisfied with your purchase for any reason. If there is a return request after receiving the goods, you can apply for return within 7 days from the date of receipt, but the following conditions must be met:
1) The original packaging of the returned product has not been opened or used;
2) The returned goods must be the same as the original box packaging at the time of receipt;
1. Please contact Customer Service by email@example.com, providing the transaction record, indicating the item(s) you would like to return and the reason. We will get back to you within 48 hours. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Deliver the package to the designated return address, but the customer is responsible for return shipping fee generated by the return.
4. Most returns are processed within 5 business days after we receive your package. We will refund the corresponding payment in another 10-15 working days if we will not otherwise inform you.
While we do everything we can to prevent this, sometimes an item can be damaged in transit. If you receive a damaged or defective product, you must report this within 2 days of delivery or receipt of the order. Please contact our Customer Service at firstname.lastname@example.org and provide a photo of the damaged or defective product along with a copy of the packing slip or order number. If the product is deemed defective, THE FLOWER KNOWS will replace the product and sent to you at no additional charge in 7-10 days with normal shopping time. *Due to COVID-19, the shipping time will be adjusted accordingly, please check the SHIPPING POLICY and communicate with our Customer Service, thank you for your understanding
If you have any questions, please contact our Customer Service at email@example.com for further help. We will do our very best to help you.